BBC News has seen dozens of complaints about screen flickers affecting the Amazon Echo Spot and Amazon’s response.
One owner, in Hampshire, said his device had started to flicker 16 months after he had bought it.
He was told its one-year warranty had run out and offered 15% off a new one rather than a refund or repair.
Under EU law consumers must be given a minimum two-year guarantee “as a protection against faulty good or goods that don’t look or work as advertised”.
A thread on Amazon’s help forum about the screen problem ... Read even more
