Apple ‘loses money on phone repairs’

By 2019-11-21Science & Tech
Image copyright Getty Images

Apple says it loses more money than it makes when repairing customer devices such as iPhones and Macbooks.

Answering questions from US politicians investigating anti-competitive practices, Apple said it had lost money on repair services since 2009.

Apple typically charges more than unofficial repair shops to fix things such as smashed screens.

But the company also said customers were “free to obtain repairs from any repair shop of their choice”.

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