Ofcom says it is concerned some customers are “not being treated fairly” over the amount they are being charged to keep old email addresses.
This happens when customers continue to use an old email address from an internet service provider they have since left.
Many people who subsequently switched have paid hundreds of pounds just to keep using their old address as before.
Ofcom’s investigation was prompted by a Money Box report earlier this year.
“They’ve got you over a barrel”
Ofcom also found most people who use an address provided by their broadband company are former BT customers.
BT says if customers want to switch provider but keep hold of their old BT email address they’re charged £7.50 per month to be able to access and use their account like they used to ... Read even more
