People are gobsmacked to learn they’re saying common saying all wrong

If you’ve ever worked in hospitality or retail, you’re likely familiar with the adage “the customer is always right”.

This phrase has become a thorn in the side for many public-facing workers because, truth be told, customers are not always right.

Yet, this saying is often wielded as a shield for rude and demanding behaviour. Not every customer misuses it ... Read even more

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