The boss of Sonos apologised on Thursday for a decision to prevent older speakers from receiving software updates.
In a statement, the company’s chief executive Patrick Spence said the company would deliver updates to all products “for as long as possible”.
But the company did not retract its earlier decision.
The plan has sparked outrage with customers since it was announced earlier this week.
Some Sonos customers who spent thousands of pounds on their products voiced their anger on social media. They attacked the company claiming it was trying to force them to invest in new products.
In a letter posted on the company’s website ... Read even more
